Impressum

WEVER & DUCRÉ BV

Spinnerijstraat 99/21
8500 Kortrijk
BELGIUM
Phone +32 (0) 56 49 2800

Commercial register no.: 0841.273.080
Commercial register court Kortrijk, Belgium
Sales tax ID number: BE0841273080

Wever & Ducré GmbH

Auer-Welsbach-Gasse 36,
8055 Graz
AUSTRIA
Phone +43 (0) 316 3170

Commercial register no.: FN 359399d
Commercial register court Landesgericht Graz
Sales tax ID number: ATU66748433

Legal notice

All rights reserved. Downloading, printing, and saving files from this web site is only permitted for the purposes of dialogue with Wever & Ducré. Any usage exceeding this, in particular the embedding of this site or parts of this site in frames on other web sites, is prohibited without the prior written consent of Wever & Ducré All content on this web site was prepared and is monitored with the greatest possible care. No liability whatsoever is assumed in connection with the content and relevance of such content on web sites accessed by clicking links on this web site or in connection with data loss or other technical problems resulting from the viewing of content on or the downloading of content from these sites. Austrian law applies, and all disputes shall be settled in the Graz Commercial Court.

Data protection

The protection of your personal data is important to us. Therefore, we process your data exclusively on the basis of the statutory provisions (GDPR, Austrian Data Protection Act (DSG), Austrian Telecommunications Act (TKG) 2003). In this data protection information, we inform you about the most important aspects of the data processing carried out on our website.

Collection, processing, and use of personal data: You can visit our web site without having to provide any personal information. We only store anonymous access data including the name of the page from which you visit us and the name of a requested file. This data is exclusively analysed to improve our offer and cannot be used to determine your identity.

Personal data is only collected if and to the extent that you give it to us voluntarily when registering for our newsletter or contacting us via email. For the newsletter we request your name and email address. To provide you with information targeted to your needs, we also collect and process details of your industry that you give to us voluntarily. By registering on forms you will receive our newsletter which is sent by “MailChimp”. We do not disclose this data without your consent. With the submission of the declaration of consent, you agree to receive newsletters by Wever & Ducré.

You can unsubscribe from the newsletter at any time. Send your request to unsubscribe to the following email address: news@weverducre.com. We will then immediately erase all your personal data connected with the dispatch of the newsletter. The data will not be disclosed to third parties.

Storage

If you contact us by email, we will store the details you give us for processing the request and, for possible follow-up questions, for at least six months. Depending on the circumstances of the individual case, we store the data sent by you for a certain period. After the cancellation of the purchase process, the data we store is erased. In the event of entering into a contract, data from the contractual relationship is stored up to the expiry of the statutory storage period for tax purposes (7 years) or product liability (10 years, only concerns name, address, goods and date). Data processing is carried out on the basis of the statutory provisions of section 96 (3) TKG or on the basis of your consent and/or the fulfilment of the contract.

Data security

We secure our website and further systems with technical and organisational measures against loss, destruction, modification or distribution of or access to your data by unauthorised persons. Despite controls on a regular basis, however, a complete protection against any possible risks is not possible.

Cookies

Our websites use cookies to collect non-personal information including standard internet log information and details of your behavioural patterns upon visiting our site. This is done to enable us to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help us improve our web services.

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the websites. They are not causing any damage.

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies, before accessing our website. Please note that by doing so, some features of our websites may become unavailable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We have entered into a corresponding contract on data processing with the provider.

Hotjar

In order to improve the web experience of our customers we may use Hotjar tracking services on all official Wever & Ducré domains and subdomains. Hotjar may collect and process information which is automatically and passively collected, whilst you navigate through and interact with the content on our sites, together with information on your device or computer (such as cookies).

The information collected and processed includes:

Device-specific data

The following information may be collected related to your device and browser:

device's IP address (captured and stored in an anonymized format as described in our Technical Information)
device screen resolution;
device type (unique device identifiers), operating system, and browser type;
geographic location (country only);
preferred language used to display our website.

User interactions

Mouse events (movements, location and clicks)
Keypresses Log data

For a sampling of visitors Hotjar recorded data includes:

referring URL and domain;
pages visited;
geographic location (country only);
preferred language used to display the webpage;
date and time when website pages were accessed.

Hotjar may also use cookies to determine whether a particular device previously visited our website and to track re-visists.

For more info about the cookies we make use of, please visit Cookie Information. Hotjar, at all times, undertakes to ensure that by sharing your behavioural patterns and any other information generated from you visiting our website, your privacy rights are respected at all times.

You may opt-out from having Hotjar collect your information when browsing our website at any time by visiting the Hotjar Opt-out page and clicking 'Disable Hotjar'.

Facebook Pixel

Conversion tracking with the Facebook pixel: within our website we use the “visitor action pixel” of Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). This enables us to keep track of the behaviour of users after they have been redirected to the provider’s website (in this case Wever & Ducré) by clicking on a Facebook ad. This procedure is intended to evaluate the effectiveness of the Facebook ads for statistical and market research purposes and may contribute to optimising future advertising campaigns. The data collected is anonymous for Wever & Ducré, so it gives us no indication of the identity of the users. However, the data is stored and processed by Facebook so a link to the respective user profile is possible and Facebook may use the data for its own advertising purposes, in accordance with the Facebook Data Use Policy (https://www.facebook.com/about/privacy/). You can allow Facebook and its partners to run ads on and outside Facebook. Moreover, a cookie can be stored on your computer for this purpose. Consent to the use of the visitor action pixel may only be given by users over the age of 13. If you are younger, please ask your parent or guardian for permission. Here you can withdraw your consent: http://www.aboutads.info/choices/

Mail Chimp

Our newsletters are sent using “MailChimp”, an email marketing platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. The email addresses of our newsletter recipients and also their other data described under this notice are stored on MailChimp’s servers in the USA. MailChimp uses this information for sending and evaluating the newsletters on our behalf. MailChimp may, in addition, use this data according to its own information for optimising or improving its own services, for example for technical optimisation of the mailing and presentation of the newsletters or for business purposes to identify which countries the recipients come from. However, MailChimp does not use the data in our newsletters to address the recipients itself or disclose it to third parties. MailChimp is certified under the US-EU “Privacy Shield” data protection agreement and thus undertakes to comply with the EU data protection regulations. Furthermore, we have entered into a “data processing agreement” with MailChimp. This is a contract in which MailChimp undertakes to protect the data of our users, to process it on our behalf in accordance with the data protection regulations and in particular not to disclose it to third parties. You can view MailChimp’s data privacy policy at https://mailchimp.com/legal/privacy/.

Live-Chat

The live chat services on our website are supported by a software solution of LiveChat Inc.. This feature is only available if you accept the use of cookies. If you contact our customer service via the live chat and share your name, mail address or other personal data, these data will only be used to answer or fulfill your requests. The collected data is stored for quality management reasons until further notice on LiveChat Inc.’s servers in Europe (Frankfurt). If you do not consent with this policy, you can contact us anytime to request the deletion of your data. LiveChat Inc. is certified under the US-EU “Privacy Shield” data protection agreement and thus undertakes to comply with the EU data protection regulations. You can view LiveChat Inc. data privacy policy at https://www.livechatinc.com/legal/privacy-policy/. You can always request a record of your chat history to an indicated mail address. To do so, you have to click on the three dots on the top left corner of the chat box and choose “send transcript”.

We have entered into a corresponding contract on data processing with LiveChat Inc..

YOUR Rights

You have in principle the rights to information, rectification, erasure, restriction, data portability, withdrawal and objection. If you think that processing your data breaches data protection law or your data protection entitlements under the law have been infringed in any way, you can complain to the supervisory authority. In Austria this is the Datenschutzbehörde (Data Protection Authority).